In compliance with Articles 13 and 14 of the EU Regulation 2016/679 (GDPR), laying down provisions for the protection of individuals with regard to the processing of personal data, we provide you with due information regarding the purposes and methods of the processing of your personal data, as well as the scope of communication and dissemination of the same, the nature of the data in our possession and their provision.


Roncade Castle Privacy Policy. Last updated: 16/11/2023

This Privacy Policy describes how Castello di Roncade (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make purchases from (the "Site") or otherwise contact us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as a user of the Services, whether you are a customer, a visitor to the Website, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other action required by applicable law.

How we collect and use your personal information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide the Services, fulfill any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

Information that you collect directly from you

Information you send directly to us through our Services may include:

  • Basic contact details, including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information, including your username, password, security questions.
  • Shopping information, including items you view, place in cart, or add to wish list.
  • Customer support information, including information you choose to include in communications with us, for example, when you send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.


Like many websites, we use Cookies on our Site. For specific information about the Cookies we use to power our store. We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand users' interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better customize the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies may have a negative impact on your user experience and may cause some of the functionality and generality of the Services to malfunction, or make them no longer available. Also, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes under this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners. Our business and marketing partners will use your information in accordance with their privacy policies.
  • When you address us, request or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through the use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Over the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes stated above in "How we collect and use your personal information" and "How we disclose personal information."


  • Identifiers such as basic contact details and certain order and account information
  • Business information such as order information, purchase information, and customer service information
  • Internet or other similar activities on networks, such as Usage Data

Target Categories:

  • Providers and third parties performing services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer service partners, and data analysis providers)
  • Business and marketing partners
  • Affiliate

We do not use or disclose sensitive personal information to infer characteristics about you.

User Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to post user-generated content in any public area of the Services, this content will be public and accessible to anyone.

We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that the parties who have access to that information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, nor for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness, or reliability of information found on those sites. Information that you provide on public or semi-public places, including information that you share on third party social networking platforms, may also be viewable by other users of the Services and/or users of such third party platforms without limitation as to its use by us or any third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.

Children's data

The services are not intended for use by children and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge of any sharing or sale (as defined by applicable law) of personal information of individuals under the age of 16.

Security and storage of your information

Keep in mind that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Also, any information you send to us may not be secure in transit. We advise you not to use unsecured channels to communicate sensitive or confidential information to us.

How long we keep your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request as permitted by law.

- Right of access/knowledge. You may have the right to request access to the personal information we maintain about you, including details about how we use and share your information.
- Right to erasure. You may have the right to request the deletion of personal information we maintain about you.
- Right to rectification. You may have the right to request us to correct inaccurate personal information we maintain about you.
- Right of portability. You may have the right to receive a copy of the personal information we maintain about you and to request its transfer to a third party under certain circumstances and with certain exceptions.

- Right to opt out of selling, sharing, or targeted advertising. You may have the right to instruct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered "targeted advertising," as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out of "selling" or "sharing" information for the device and browser you use to visit the Site.

- Right to Limit and/or Opt Out of the Use and Disclosure of Sensitive Personal Information. You may have the right to ask us to limit our use and/or disclosure of sensitive personal information only to what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Limitation of Processing: you may have the right to ask us to stop or limit our processing of personal information.
- Withdrawal of consent: where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: you may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.
- Managing communication preferences: we may send you promotional emails and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorized him or her to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

We use Shopify advertising services such as Shopify Audiences to personalize the advertising you see on third-party Web sites. To prevent Shopify merchants who use these advertising services from using your personal information for these services, visit

Complaints, challenges

If you have any complaints about how we process your personal data, please contact us using the contact details provided below. If you are dissatisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below or submit your complaint to your local data protection authority.

International users

Please note that we may transfer, store and process your personal information outside the country where you live, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses or any equivalent contract issued by the competent authority in the United Kingdom, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.


If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you please email us at or contact us at Via Roma 141, Roncade, TV, 31056, Italy.